Service Collection passed $1 billion in ARR milestone; strength across all regions, particularly EMEA with large enterprise wins.
Growing non-IT use cases (HR, employee services) driving blurring of roles; AI features (AI ops, Rovo, MCP servers, CLR) delivering value.
Teamwork Collection passed 1 million seats and 1,000 customers in less than 6 months.
Mgmt stance: Bullish — strong cross-region momentum, AI-driven value, and expansion into non-IT use cases.
Q7 — Arsenije Matovic
Topic: Cross-sell drivers in cloud and DC revenue guidance
Key points:
Service Collection adoption driven by user experience, speed of setup (e.g., consolidating 500+ service desks), and AI connectivity; HRSM and customer service management (internal 70%+ AI resolution rates) are key strengths.
For FY '27 guidance, too early to discuss; Q4 earnings (August) will provide details. DC revenue lumpiness due to ASC 606 recognition; normalized RPO would be north of 40% and CRPO north of 30% year-over-year in Q3.
Mgmt stance: Neutral on FY '27 — no guidance yet; bullish on underlying ARR strength when adjusting for one-time DC effects.
Q8 — Fatima Boolani
Topic: Pricing strategy (usage-based) and internal AI efficiency
Key points:
Seat-based pricing remains core; Collections (e.g., Teamwork Collection) show customers using >2x Rovo credits per user and >2x active agents, driving 2x ARR growth for Rovo customers vs. non-Rovo.
Usage-based pricing exists with 10–12 meters (assets, extra Rovo credits, Forge, Bitbucket Pipelines); token usage growing 20% month-on-month. RPO growth north of 40% (normalized) signals customer commitment.
Margin expansion via disciplined fiscal approach and R&D efficiencies; COGS improved despite larger customer scale. AI as a strategic priority alongside enterprise and system of work.
Mgmt stance: Bullish — pricing customer-led, strong adoption of usage-based meters; AI-driven efficiencies evident in margin and platform cost discipline.