Sprinklr, Inc.

Sprinklr, Inc. (CXM) reported FY2026 total revenue of $857.2 million, up 8% YoY from $796.4 million, with subscription revenue at $756.3 million (+5% YoY) driven by existing customer expansions and new sales, offset by some churn, and professional services at $100.9 million (+29% YoY) from increased CCaaS implementations. Gross profit reached $577.8 million (67% margin, down from 72% YoY) due to higher third-party data and hosting costs (+27% YoY). Operating income improved to $40.2 million (5% margin) from $24.0 million, aided by 10% reduction in sales and marketing to $287.6 million despite $16.8 million restructuring. Net income was $22.9 million, down from $121.6 million due to $43.9 million tax provision. Operating cash flow surged to $159.2 million, supporting $152.3 million share repurchases. Balance sheet shows $1.21 billion assets, $163.0 million cash, $339.5 million marketable securities, and $592.6 million equity. Customers totaled 1,677 (down from 1,930), with 141 large ($1M+ subscription) averaging over $3.0 million. RPO $986.5 million, cRPO $618.8 million; NDE 103%. Focus on AI-native Unified-CXM, enterprise shift, and Service suite amid macro uncertainty signals sustained profitability.

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