6-K - NICE Ltd. | StockGist

AI Analysis

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NICE Ltd. announced that NICE Cognigy was named the sole Customers’ Choice in the 2025 Gartner Peer Insights Voice of the Customer for Enterprise Conversational AI Platforms, based on verified customer reviews with a 4.8/5 rating from 138 reviews. NICE also released The Agentic AI CX Frontline report, providing benchmarks from enterprise deployments including 3x faster deployments, 80%+ containment rates, and up to 20% CSAT improvements.

Key Takeaways

1NICE Cognigy sole Customers’ Choice in 2025 Gartner Peer Insights for Enterprise Conversational AI Platforms

24.8 out of 5 stars from 138 ratings as of January 14, 2026

3Previously named Leader in Gartner Magic Quadrant for Enterprise Conversational AI Platforms

4Agentic AI CX Frontline report shows 3x faster deployment cycles

5Report benchmarks: 80%+ containment rates, double-digit cost per contact reductions, up to 20% CSAT improvements

Current Report Details

Event Type

6-K

Variant

6-K

Items Reported

6-K

Current Report on Form 6-K

Other Event

Exhibits (3)

6-K

99.1

EXHIBIT 99.1

99.2

EXHIBIT 99.2