0001569345-26-000015
SEC filingSprinklr, Inc. (CXM) reported FY2026 total revenue of $857.2 million, up 8% YoY from $796.4 million, with subscription revenue at $756.3 million (+5% YoY) driven by existing customer expansions and new sales, offset by some churn, and professional services at $100.9 million (+29% YoY) from increased CCaaS implementations. Gross profit reached $577.8 million (67% margin, down from 72% YoY) due to higher third-party data and hosting costs (+27% YoY). Operating income improved to $40.2 million (5% margin) from $24.0 million, aided by 10% reduction in sales and marketing to $287.6 million despite $16.8 million restructuring. Net income was $22.9 million, down from $121.6 million due to $43.9 million tax provision. Operating cash flow surged to $159.2 million, supporting $152.3 million share repurchases. Balance sheet shows $1.21 billion assets, $163.0 million cash, $339.5 million marketable securities, and $592.6 million equity. Customers totaled 1,677 (down from 1,930), with 141 large ($1M+ subscription) averaging over $3.0 million. RPO $986.5 million, cRPO $618.8 million; NDE 103%. Focus on AI-native Unified-CXM, enterprise shift, and Service suite amid macro uncertainty signals sustained profitability.
Sprinklr's FY2026 (ended January 31, 2026) delivered total revenue of $857.2M, +8% YoY from $796.4M. Subscription revenue grew 5% to $756.3M, professional services 29% to $100.9M. Gross profit $577.8M (67% margin vs 72% YoY). Operating expenses totaled $537.5M, down slightly, yielding operating income $40.2M (+68% YoY from $24.0M). Net income $22.9M vs $121.6M, impacted by $43.9M tax provision. Cash from operations $159.2M. Customers 1,677 (vs 1,930), large customers 141 (vs 149, avg >$3.0M subscription). RPO $986.5M (flat YoY), cRPO $618.8M (+1%). NDE 103% (vs 103.6%).
Subscription revenue $756.3M (+5% YoY), from existing upsells/add-ons and new customers, offset by churn and down-sells amid macro conditions (88% of total). Professional services $100.9M (+29% YoY, 12% of total), driven by CCaaS deliveries. 44% revenue outside Americas (vs 41% YoY). Strategic customer refinement reduced total count but boosted large customer value. Seasonality noted in Q4 sales, ratable recognition.
Gross margin 67% (down from 72%), subscription 76% (vs 80%), professional services 0% (vs -3%), due to +27% subscription costs ($178.6M, higher data/hosting) and +24% PS costs ($100.8M, subcontractors/personnel). OpEx: R&D $96.0M (+5%), S&M $287.6M (-10%, headcount cuts), G&A $137.1M (flat), restructuring $16.8M (+495%, 12% workforce reduction). Stock comp $84.4M. Operating margin 5% (vs 3%).
Net cash from operations $159.2M (net income $22.9M + stock comp $84.4M + D&A $19.1M + working capital). Investing -$12.5M (marketable securities net +$5.1M, capex $17.3M). Financing -$131.8M (share repurchases $152.3M, offset by $20.4M stock proceeds). Net cash change +$18.0M; ending cash/restricted $188.4M. Balance sheet: assets $1.21B (current $888.0M, cash $163.0M, marketable $339.5M, AR $278.1M). Liabilities $612.4M (deferred rev $433.1M, current $554.1M). Equity $592.6M (accum deficit -$754.3M). No debt noted.
Management emphasizes scaling Sprinklr Service to revenue center, AI innovation, customer expansion, cross-sell, international growth (44% non-Americas), partner ecosystem. Selective M&A. Risks: macro uncertainty (inflation, geopolitics like Iran conflict), customer churn, competition in CXM. No numerical guidance; focus on enterprise, NDE stability despite churn.