IBEX · IBEX Limited

IBEX delivered a record third fiscal quarter ending March 31, 2026, with $164.4 million in revenue — up 16.8% year-over-year — driven by broad-based growth across verticals: HealthTech (+53.7%), Technology (+42.6%), Travel/Transportation/Logistics (+15.1%), and Retail & E-commerce (+8.3%). Net income rose 27.3% to $13.3 million, and diluted EPS increased 21.9% to $0.89, surpassing recent consensus estimates and reinforcing execution strength. While adjusted EBITDA grew 13.6% to $22.0 million, its margin contracted 40 bps to 13.4%, reflecting strategic investments in higher-margin offshore regions and AI integration. Management attributed results to two pillars: winning new logos and gaining market share through operational excellence. Critically, IBEX announced a landmark strategic partnership with Sierra.ai to embed AI technology into end-to-end customer experience solutions — already accelerating deal velocity and early wins. This positions IBEX at the forefront of ‘BPO 3.0’. Reflecting confidence, the company raised full-year 2026 guidance for the third time: revenue now expected between $638–$642 million (up from $620–$630 million) and adjusted EBITDA between $82–$84 million (up from $80–$82 million), while increasing capex guidance to $25–$30 million to support demand in high-margin regions. The company also repurchased $4.5 million in shares, signaling continued capital discipline amid strong cash flow generation ($11.9 million operating cash flow, $6.6 million free cash flow). Forward-looking statements caution that guidance depends on factors including client retention, AI adoption pace, global operations stability, and macroeconomic conditions — all detailed in the press release’s risk disclosures.