NICE · NICE Ltd.

Summary

NICE Ltd. announced multiple press releases highlighting Gartner Customers’ Choice recognition, customer deployments, product integrations, and analyst leadership awards for its AI-powered CX and fraud prevention platforms.

Key takeaways

• NICE named only Gartner Customers’ Choice in 2026 CCaaS Voice of the Customer report with 4.6/5 rating from 82 reviews.
• Openreach deployed NICE Cognigy AI agents across 15M customer journeys, reducing missed appointments and contacts by one-third.
• NICE CXone integrated natively with Epic EHR for unified patient engagement and AI agent support.
• NICE Cognigy named Leader in Forrester Wave for Conversational AI Platforms, highest scores in 10 criteria.
• Bell Integration selected NICE CXone for AI-driven service desk transformation supporting up to 1000 employees.
• Yapi Kredi achieved 5% conversion rate using NICE AI Interaction Analytics, surpassing traditional benchmarks.