TTEC · TTEC Holdings, Inc.

0001104659-26-057190

Summary

TTEC reported a revenue decline and net loss for Q1 FY2026, reflecting structural margin pressure and elevated financing costs; however, operating cash flow and free cash flow improved, supported by working capital dynamics and disciplined capital allocation.

Key takeaways

Revenue was $496.2M (-7.1% YoY), driven by lower demand across service lines as reflected in the consolidated results.
Operating income was $18.5M (-23.5% YoY), with operating margin at 3.7%, indicating continued pressure on profitability despite stable TTEC Engage margins year-over-year.
Net income was -$7.6M (a swing from $1.4M profit in Q1 FY2025), resulting in diluted EPS of -$0.16, underscoring the impact of non-operating expenses on bottom-line performance.
Free cash flow was $21.1M, up from prior-year levels, primarily due to an increase in net working capital and cash from operations.

Full analysis

Financial Performance

Profitability and Earnings

Net income swung to a loss of $7.6 million, compared to $1.4 million of net income in Q1 FY2025, resulting in diluted EPS of -$0.16 versus $0.03 in the prior year. The significant year-over-year decline reflects both lower operating income and non-operating factors, including interest expense and tax-related items — though specific amounts and effective tax rates lack authoritative support and are excluded.

TTEC · TTEC Holdings, Inc.

Summary

Key takeaways

Full analysis

Financial Performance

Profitability and Earnings

Cash Flow and Capital Allocation

Liquidity and Outlook