NICE · NICE Ltd.

Summary

NICE Ltd. announced that NICE Cognigy was named the sole Customers’ Choice in the 2025 Gartner Peer Insights Voice of the Customer for Enterprise Conversational AI Platforms, based on verified customer reviews with a 4.8/5 rating from 138 reviews. NICE also released The Agentic AI CX Frontline report, providing benchmarks from enterprise deployments including 3x faster deployments, 80%+ containment rates, and up to 20% CSAT improvements.

Key takeaways

• NICE Cognigy sole Customers’ Choice in 2025 Gartner Peer Insights for Enterprise Conversational AI Platforms
• 4.8 out of 5 stars from 138 ratings as of January 14, 2026
• Previously named Leader in Gartner Magic Quadrant for Enterprise Conversational AI Platforms
• Agentic AI CX Frontline report shows 3x faster deployment cycles
• Report benchmarks: 80%+ containment rates, double-digit cost per contact reductions, up to 20% CSAT improvements